ClickCease

CUSTOMER SUCCESS MANAGER (m/f/d)

SPRYLAB – YOUR DIGITAL JOURNEY

We are a Berlin-based full-service software development company and the developers of Purple DS® – an innovative and unique e-publishing solution. We support companies from startups to global corporations in the implementation of exciting projects.

SPRYLAB gives its customers a decisive competitive advantage through individual, innovative and high-quality applications for web, backend and mobile. We develop solutions for our customers based on pioneering technologies in the field of Blockchain and Artificial Intelligence, which realize completely new digital business models.

HIGH FREEDOM OF ACTION – YOUR TASKS

  • As part of the Customer Success team, you will work with our customers to develop new digital business models and help them become even more successful with our Purple DS® digital publishing suite
  • You will independently carry out product-related customer projects and accompany the live launch
  • You support our customers with technical application questions
  • Conducting workshops and creating showcases and prototypes in the areas of app, web and multichannel are no problem for you
  • You consult our customers and actively expand the existing customer business
  • Working closely with the development department and supporting product development with the help of customer feedback
  • Onboarding of new customers
  • You are the link between sales, marketing and product development

YOUR PROFILE

  • You have successfully completed your studies in the fields of communications or economics
  • You have already gained experience in customer support, account management, business development, consulting and/or project management.
  • Your world is digital – you have a high affinity for digital business models
  • HTML and CSS skills are an advantage
  • You are characterized by your creative and structured way of thinking
  • You have an open personality coupled with strong communication skills and persuasiveness
  • You are helpful and enjoy communicating with people
  • You speak fluent German (an absolute must have) and very good English

WARM WELCOME – OUR PROFILE

  • Creative and lively working atmosphere and a sunny workplace in our Berlin office
  • Home office is a matter of course for us, even before Corona
  • Our ingenious product Purple DS with international references and exciting software projects
  • A bright and motivated team with flat hierarchies
  • Freedom for individual development and new ideas
  • Flexible working hours and uncomplicated family compatibility
  • International customers from startups to large corporations
  • In addition, you can expect above-average coffee, delicious fruit, cool soft drinks, a foosball table, a game machine and a popcorn machine in our office.
  • In times of Corona we give a lot of space with virtual/digital events to support the special company and team culture
  • Last but not least – and we hope you see it the same way: interest in a long-term cooperation
YOUR CONTACT PERSON

Mrs. Gergana Schumacher
+49 (0) 30 23 62 58 95 0