Whitepapers & webinars

Is your company already using AI where it can quickly and reliably take routine work off your teams’ shoulders? If not, we warmly invite you to join the on-demand webinar with our Managing Director, Arthur Silber, and our Head of Project Management, Lisa Theis. Find out how to successfully automate selected core processes with LLMs, MCPs, agents and RPA. Look forward to:

• Technology Radar 2025: how LLMs, MCPs, agents and RPA work together
• Insights from 3 client projects: concrete use cases and the results achieved
• Roadmap: from proof of concept to end-to-end automation, with proven steps
• The next 12 months: developments to prepare for now

Large language models are extremely popular, but they have their weaknesses too. They tend to hallucinate, they don't have access to your business data and they struggle with domain-specific topics. Retrieval Augmented Generation (RAG) is a groundbreaking leap in AI technology that lets companies tap into the strengths of domain-specific and proprietary real-time data like never before.

• How to transform business processes with RAG and AI assistants
• Use cases that are accelerated by AI-driven assistants
• The security aspects and other pitfalls to keep in mind

ChatGPT is a conversational chatbot that uses artificial intelligence to understand human language and generate text. We are witnessing the emergence of an AI that offers incredible possibilities. What of this potential is realistically usable, and which of these applications can be used to improve platforms, is still open. Just as open as the question of the risks. Big questions, then, that we want to explore.

• The current developments in artificial intelligence
• The capabilities of ChatGPT and possible applicationareas
• How AI can change platform business models

How can you make customer communication more efficient, and how can you offer additional services without additional effort? A key building block is the introduction of a self-service or client portal. As a company, you can build long-term customer loyalty across the entire customer journey and sustain it through positive experiences. These are the factors you need to keep in mind when launching your client portal:

• The fundamentals of first-class end-to-end support
• On the topic of content hubs: future-ready architectures for digital customer experiences
• The potential and limits of automated customer relationships

AI has reached a level of maturity that makes it interesting for many use cases. But is AI already worthwhile for YOUR company, and if so, where do you start? In practice, there are 4 major challenges that frequently slow down mid-market and large companies. The good news: there are practical solutions that innovation and digitalisation teams can use to overcome these obstacles.

• Identifying a use case
• Building trust in AI
• Clarifying data requirements
• Making resource decisions

In theory, the scalability of business models sounds straightforward. In reality, it's often difficult, and scalability is sometimes simply not given, for example because of location or working time factors. Find out how to use 5 tips from our experience of building more than 20 custom platforms to increase the chances of successfully scaling your business model.

• How to meet the conditions for exponential growth
• How to master the challenges of two-sided platforms
• Proven strategies on the way from proof of concept tofull-scale product

There's nothing worse than developing a new product in an "ivory tower" at high cost and with a major time investment, only to find out at the end that your users don't want it. In other words, you have no product-market fit. In this on-demand webinar, you'll learn from our experience of 100+ software projects how to bring an MVP to market and grow it cost-efficiently into a full-scale product.

• How to exceed your first project goals with a provenMVP approach
• How to win established markets with agile softwaredevelopment
• How to make the best possible technology choices

Demographic trends and structural challenges are putting healthcare under fundamental pressure. Platform solutions offer huge potential to make this important industry future-ready. Used well, platforms can help create better working conditions and secure high-quality healthcare. Particularly suitable for digital and innovation teams.

• The fundamentals of the platform economy in healthcare
• The biggest potential of platform technologies for thepatient of the future
• The success factors of platform-based business models

Integrating new IT solutions and digital applications into hospital operations and achieving the intended benefits for patients and staff is not as straightforward as many providers promise in the context of the German Hospital Future Act (KHZG). Hospital processes are often rigid, historically grown and subject to legal regulation. We are seeing a growing importance of custom IT solutions. Which is better in each case? And what are the long-term advantages and disadvantages?

• How to make innovation work in hospitals
• The pros and cons of off-the-shelf and custom software
• Which IT solutions fit your hospital