AI-powered Customer Portals for the Energy & Waste Management Sector
- +17 years of experience
- +10 energy projects
- 70 employees
Tailor-made software solutions increase efficiency, service quality, and competitiveness. As an experienced technology partner for municipal utilities, energy providers, and waste management companies, we design and build custom customer portals and apps, and automate end-to-end processes across complex value chains. We also advise on the meaningful and pragmatic use of AI – creating scalable platforms that grow with your organization and drive long-term business value.
_Challenges
Customized software as the key to long-term success
The expansion of renewable energy is accelerating – yet grids, regulation, and legacy IT systems are struggling to keep pace. Municipal utilities and energy providers are under pressure to balance security of supply, economic performance, and climate targets at the same time. Customers expect digital self-services and seamless feed-in management, while fragmented operational, grid, billing, and settlement systems slow down processes. With tailor-made web- and app-based customer portals, we integrate your system landscape into a central platform. AI-powered workflows automate meter reading, communication, and service processes, enable upselling or dynamic tariffs, and can be flexibly configured for both enterprise and residential customers. Integrated security and compliance layers ensure regulatory reliability and create room for a sustainable energy sector.
Companies in the waste and recycling industry face similar challenges: heterogeneous stakeholders such as waste producers, logistics providers, and treatment facilities; extensive documentation and compliance requirements; ERP- and DMS-driven processes; and a high volume of manual communication. Custom customer portals create transparency, reduce media breaks, and automate standardised workflows – from order initiation through to compliance evidence and document management.
The expansion of renewable energy is accelerating – yet grids, regulation, and legacy IT systems are struggling to keep pace. Municipal utilities and energy providers are under pressure to balance security of supply, economic performance, and climate targets at the same time. Customers expect digital self-services and seamless feed-in management, while fragmented operational, grid, billing, and settlement systems slow down processes. With tailor-made web- and app-based customer portals, we integrate your system landscape into a central platform. AI-powered workflows automate meter reading, communication, and service processes, enable upselling or dynamic tariffs, and can be flexibly configured for both enterprise and residential customers. Integrated security and compliance layers ensure regulatory reliability and create room for a sustainable energy sector.
Companies in the waste and recycling industry face similar challenges: heterogeneous stakeholders such as waste producers, logistics providers, and treatment facilities; extensive documentation and compliance requirements; ERP- and DMS-driven processes; and a high volume of manual communication. Custom customer portals create transparency, reduce media breaks, and automate standardised workflows – from order initiation through to compliance evidence and document management.
_Who we work with
Successful projects and satisfied customers from the utilities and energy industry
Stadtwerke
Smart customer portal
Development of a customized customer portal for the municipal utilities that offers seamless integration into the system landscape and a personalized user experience for different target groups.
Self-service portal
Implementation of an efficient self-service portal for Germany and Austria, a multi-vendor marketplace and a payment function in the app via NFC.
Multilingual B2B app
A multilingual B2B app with user management, paywall and personalized recommendations.
_Our services
Platforms, apps and AI for effective care
The advantages of individual digital solutions are obvious: tailor-made software adapts precisely to your requirements and offers maximum flexibility and scalability – for a future-proof, efficient and sustainable digitalization of the energy industry.
Strategic consulting
Regulations and fragmented systems require clear digital strategies. In concept workshops, you develop modular architecture and AI roadmaps with us that minimise risks, shorten time-to-market and ensure cost efficiency.
Customer portal development
Self-services are mandatory today. Customized customer portals bundle your meter reading, feed-in management, tariff changes and notifications in one interface, integrate backend systems via API and inspire private households and bundled customers alike.
Individual web development
Whether a feature upgrade, complete relaunch or modernization: we develop complex Web applications that can handle peak loads with ease and that you can expand flexibly - a platform that supports your ideas and your growth.
Mobile apps
Apps deliver real-time consumption, PV dashboard, fault push and ticketing directly to your smartphone. This allows your customers to stay in control at all times, manage services independently and you benefit from greater satisfaction.
Process automation & AI
Efficiency boost instead of standstill: With AI automation, we increase your speed and precision in customer service, among other things, while reducing service costs, relieving your employees and minimizing manual errors.
Produktentwicklung
Wir bauen passgenaue Plattformen mit Live-Analytics und BI-Tooling, die Ihre Einspeise-, Netz- und Verbrauchsdaten in einer zentralen Instanz vereinen. Modulare Architektur ermöglicht Ihnen flexible Erweiterungen und Security by Design gewährleistet höchste Datensicherheit.
_What we offer
Customized software for utilities – a future-proof choice with us
We want you to feel confident when choosing your technology partner. Thanks to our many years of industry expertise and technological competence, we are your reliable partner for innovative, tailor-made software solutions – from customer portals and apps to AI-supported process automation.
Don't believe us, believe our customers
Jasmin Grünig
Senior Product Manager at Sodexo
“SPRYLAB implemented our benefits store extremely quickly and professionally. Keyword great service: the team is very agile and so even unforeseeable, sudden requirements were no problem.”
Michael Giffels
Head of Communications at Evonik
“In SPRYLAB, we have found a partner for digital transformation that responds to our needs and meets our global requirements.”
Alexander Backes
Head of Digital Services at Stadtwerke Bitterfeld-Wolfen
“With SPRYLAB, we found a partner who not only understood our strategic objectives but actively helped shape them. The on-time delivery combined with consistently high quality confirmed that choosing a custom software solution was the right decision.”
Would you like to implement your digital idea? Talk to us!
- Initial assessment of your project duration and costs
- Initial consultation regarding concept and technologies
- Insights into comparable customer projects
Book a consultation call
_Frequently asked questions
FAQ on individual software development for municipal utilities and the energy industry
What self-service functions do customer portals offer for household and bundled customers?
Modern customer portals allow your customers to view their consumption and feed-in data in real time, transmit meter readings digitally, change tariffs and manage bills. Push notifications provide information about faults, grid connections or contract changes, while bundled customers receive clear reports, multi-point management and automated notifications.
What specific AI potential do you see in process automation and customer service?
AI or RAG chatbots take over the initial qualification of your incoming inquiries, provide precise answers around the clock and forward complex cases directly to specialist departments. Automated workflows control grid applications, forecast load profile anomalies and generate compliance reports - significantly reducing service costs, waiting times and error rates - digitalization in the energy industry makes it possible.
Where does SPRYLAB see the greatest AI potential for municipal utilities and energy suppliers?
In intelligent grid operation and the forecasting of consumption and feed-in data: AI creates real-time load forecasts, optimizes dynamic tariff control and enables predictive maintenance for grid infrastructure. This increases grid stability while reducing operating costs.
Which technologies do you use in the development of customer portals?
We rely on modern front-end frameworks (e.g. React, Angular) and microservices architectures - orchestrated via Docker/Kubernetes. Backends are based on Java Spring, .NET or Node.js, tailored to your IT landscape. Hosting takes place in AWS, Azure or in your own cloud as required.
How do your software solutions specifically contribute to sustainability and CO₂ reduction?
We promote load shifting and renewable feed-in through data-driven load control, consumption analyses and dynamic tariffs. Automated processes reduce paper consumption and manual errors, while self-services enable prosumers to use their own electricity efficiently.
How can SPRYLAB actively support us in innovation?
In interactive workshops and ideation sprints, we transfer best practices from over 300 projects to the digitalization of the energy industry, combine industry and cross-industry experience and jointly develop MVPs. This allows you to create well-founded innovations, validate concepts quickly and implement forward-looking solutions.
